Thanks for shopping at Perfect Prints. If you are not entirely satisfied with your purchase, we're here to help. There are NO RETURNS on custom made items. For damaged items, You have 30 calendar days to return such an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.